You can quickly check the health of your Surface drivers and firmware using the Surface app. If you see the logo screen appear after a few seconds, continue to hold for the full 20 seconds until you see the logo screen again. See Force a shut down and restart your Surface for more info. Then press and hold the power button for 20 seconds. Select Start > Power > Shut down and wait a moment for your Surface to shut down. For more info, see What to do if your Surface power supply or charger doesn't work.
If the LED indicator isn’t lit, you may have a problem with your power supply. The LED light should be on when your power connector is plugged into your Surface. If you see any damage to the charging port, power connector, or power cord, contact us. Make sure that the connections are secure and that nothing is plugged in to the USB charging port on the power supply. Plugged in, charging (won't run on battery)Ĭheck for things that might prevent your Surface device or Windows from starting-or the battery from charging. For example, you might experience one of the following issues: After your Surface turns on, you may have a problem with your battery or with Windows recognizing your battery.